Privacy Policy

PRIVACY POLICY

 

Privacy Policy Notice

The policy: This privacy policy notice is served by Chantilly's LTD registered in England and Wales under company number 10945830 and registered office 17 The Grove, Barham, Canterbury, United Kingdom, CT4 6PP, under the website; www.chantillys.co.uk. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing / using this website, and or refrain from submitting your personal data to us.

Policy key definitions:

  • "I", "our", "us", or "we" refer to the business, Chantilly's LTD.
  • "you", "the user" refer to the person(s) using this website.
  • GDPR means General Data Protection Act.
  • PECR means Privacy & Electronic Communications Regulation.
  • ICO means Information Commissioner's Office.
  • Cookies mean small files stored on a users computer or device.

Key principles of GDPR:

Our privacy policy embodies the following key principles; (a) Lawfulness, fairness and transparency, (b) Purpose limitation, (c) Data minimisation, (d) Accuracy, (e) Storage limitation, (f) Integrity and confidence, (g) Accountability.

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

  • Lawful basis: Consent
    Where our purpose for processing is: To keep you up to date with our business, latest products and offers via a mailchimp email list.
    Which is necessary because: We need to know who and where to send our emails to.
    We process your information in the following ways: Creating and sending emails.
    Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
    Sharing your information: We do not share your information with third parties.

    Lawful basis: Consent
    Where our purpose for processing is: To respond to enquiries made to us via email.
    Which is necessary because: We need to know who and where to send our response to.
    We process your information in the following ways: Producing emails.
    Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
    Sharing your information: We do not share your information with third parties.

  • Lawful basis: Contract
    Where our purpose for processing is: To complete orders made to us through our website.
    Which is necessary because: We need to know who and where to ship your order to.
    We process your information in the following ways: Producing invoices, picking and packing lists, labels, courier notifications and sending emails related to the sale.
    Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
    Sharing your information: We do share your personal information with third parties and they include; shipping companies, couriers.

  • Lawful basis: Legitimate interests
    Where our purpose for processing is: To determine what our top selling products are.
    Which is necessary because: It helps us to determine how much of each product to produce and stock.
    We process your information in the following ways: Collecting anonymous, non-identifiable data about the number of each product sold through our website and when they were bought.
    Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
    Sharing your information: We do not share your information with third parties.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO (www.ico.org.uk) if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

More information on the cookies that we use, and other useful information on cookies may be found in our Cookie Policy.

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Fair & Transparent Privacy Explained

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Questions?

If you are still looking for more information, to request removal of your data, or if you want to know more about the way your data is used, you can Contact Us.